Think switching to a new internet or mobile provider is a headache? With Telstra, this transition is surprisingly simple. Whether you’re experiencing service dropouts, moving to a new address, or looking for better speeds, making the switch to Telstra can give you a significant upgrade in reliability, performance, and flexibility.
In this blog, we’ll walk you through everything you need to know from checking your address to choosing the best Telstra mobile plans or home internet options like the Telstra upfront internet plan essential. And the best part? There’s no downtime.
Why Consider Switching to Telstra?
No matter which provider you’re currently with, it’s worth reviewing the market for better options. Telstra continues to lead in performance, offering:
- The widest mobile and internet coverage in Australia
- Diverse, customisable mobile and NBN bundles
- Access to advanced hardware like the Telstra Smart Modem
- A 30-day satisfaction guarantee
- 4G backup with selected internet plans to avoid interruptions
Here are some common reasons why Australians are choosing to switch to Telstra:
- Experiencing frequent service dropouts
- Needing faster speeds to meet growing household demands
- Taking advantage of Telstra’s promotions and new customer deals
- Moving home and needing coverage at a new address
Before Making the Switch to Telstra
Take a few moments to check your existing provider’s terms:
- Are you still in a lock-in contract?
- Could early termination fees apply?
- Was your modem free in exchange for staying for a specific period?
If so, factor these into your decision. Also, consider what isn’t working with your current service. Run a few speed tests at different times of day to determine if you’re getting the performance you’re paying for.
How to Switch to Telstra
Step 1: Check Telstra Coverage at Your Address
The first step is to visit the Telstra website and use their address checker to see what technology (NBN, Opticomm, or mobile broadband) is available at your location. This will help you identify which internet plans and speeds you can access.
Telstra uses multiple technologies to deliver service:
- NBN (Fibre, HFC, FTTN)
- Opticomm (in new housing estates)
- 5G Home Internet (for regional or non-NBN areas)
Step 2: Choose a Telstra Home Internet Plan
Once you’ve confirmed availability, select an internet plan based on your household’s size and usage. For new customers, a great place to start is the Telstra upfront internet plan essential, which includes:
- Unlimited data
- Standard Plus speed
- $10/month off for 6 months
Telstra’s Internet Speed Tiers
| Plan Tier | Users | Typical Speed (7–11 PM) | Best For | Price (Monthly) |
| Basic | 1–3 users | 25 Mbps | Light browsing, emails, occasional video streaming | $89 |
| Essential | 4–7 users | 50 Mbps | HD streaming, gaming, video calls | $95 for first 6 months then $105 |
| Premium | 6+ users | 100 Mbps | 4K streaming, work from home, multi-device households | $95 for first 6 months then $110 |
| Ultimate | 6+ high-demand users | 250 Mbps | Households with multiple streamers and gamers | $110 for first 6 months then $130 |
| Ultrafast | 6+ on advanced tech devices | 815 Mbps | Large families, tech-heavy environments, smart homes | $125 for first 6 months then $150 |
Note: Plan price may change.
Surprise Bonus!!!
All home internet plans come with a powerful Smart Modem for free, and if a technician is needed for setup, Telstra will organise one for you.
Step 3: Explore Telstra Mobile Plans
If you’re also in the market for mobile services, Telstra mobile plans are worth a look. They include:
- SIM-only postpaid options
- Plans bundled with a new device
- Data-sharing family plans
Telstra plans mobile customers enjoy access to Australia’s best 4G and 5G network, data banking, roaming add-ons, and flexible no-lock-in options.
Bundling mobile and internet services can also offer better value and simplified billing.
Step 4: Place Your Order
Ordering your Telstra services is easy:
- Visit Telstra.com.au and add your selected plan to your cart.
- Register or log in to your account to proceed.
- Alternatively, visit a Telstra store or reach out to a Telstra partner like Roly’s Mobiles for in-store assistance.
Once you’ve ordered, you can relax! Telstra will take it from there.
Step 5: Don’t Cancel Your Current Service Yet
Here’s a common mistake to avoid: Don’t cancel your existing service before activating your new Telstra connection. Doing so could result in unnecessary downtime.
Instead:
- Wait until your Telstra plan is active.
- Telstra will notify your current provider and help in cancelling your old service.
This ensures a seamless transition without losing internet or mobile access.
Step 6: Install and Activate Your Equipment
When your Telstra Smart Modem arrives:
- Plug it into the NBN or Opticomm socket.
- Power it on and wait for the lights to stabilise.
- Connect your devices via Wi-Fi or Ethernet.
The 4G backup ensures you’re connected even if the fixed-line service takes extra time to activate.
If you’ve ordered a Telstra mobile plan, insert the SIM card into your phone and follow the activation instructions. Porting your existing number is also simple and typically completes within a few hours.
Step 7: Experience Seamless Service—Guaranteed
One of the best features of switching to Telstra is that your current internet or Opticomm service will stay connected until the Telstra service is ready. Once active, you’ll receive a notification, and your old service will be cancelled automatically.
And if things don’t work out?
Telstra offers a 30-day satisfaction guarantee. If you’re unhappy and the issue is unresolvable, you can cancel and receive a full refund.
Want to switch between the plans?
You’re in luck! Telstra plans come with no lock-in contracts, so you have the freedom to change your plan once every month, completely free of charge.
Need Help? Roly’s Mobiles Make Switching Even Easier
As your trusted Telstra Business Partner, Roly’s Mobiles provides hands-on assistance to help you switch without the stress. Whether you’re after a Telstra upfront Mobile plans essential or need guidance on Telstra mobile plans, we’ll walk you through everything, from choosing the best plan to activating your equipment.
Contact us or stop by our store to get started today!
